Privacy Policy
Introduction
TCA Group of Companies Inc., is a privately owned North American relationship marketing company which provides dynamic and cost-effective, stored value, payroll and gift card solutions for B2B and B2C applications. TCA Group of Companies Inc. is committed to protecting the privacy of your personal information on our web sites and developing technology that gives you the most powerful and safe online experience.
By participating in the Bonbon program, you consent to the data practices described in this statement. If you have questions about this Privacy Statement or the protection of your personal information on TCA Group of Companies Inc. websites, please write us at privacy@truuniverse.com or write to us at the following address:
TCA Group of Companies Inc. 2680 Skymark Ave. Ste. 700 Mississauga, ON, L4W 5L6
If you have technical difficulty using our web sites, please contact Customer Service at bonboninfo@truuniverse.com.
Collection & Use of Personal Information
TCA Group of Companies Inc. explicitly asks you when it requires information that personally identifies you ("Personal Information").
Registration
When you register, we ask for contact data including email address, name, SIN, address, and telephone number. TCA Group of Companies Inc. uses this information to:
You choose what type of email you want to receive by visiting the "Account" section of the site, clicking on "Profile," and choosing your desired email subscriptions. Please keep in mind TCA Group of Companies Inc. may need to contact you with information about your account; therefore, you cannot be removed from these essential communications.
Since our site requires a password when you register, we ask you to enter a question and answer to be used in the event you forget your password. The personal information you enter is only used to identify you when you forget your password.
To activate our e-Wallet function and for tax purposes, you are required to enter your Social Insurance Number. We share this information with our bank only. They require it to ensure your identity when setting up your e-Wallet account.
TCA Group of Companies Inc. also asks you for optional profile and interest information. This information helps us to better understand our members so we can better service you as we continually build our program benefits.
Surveys
From time to time, TCA Group of Companies Inc. may ask you to participate in surveys. These surveys are optional. If you choose to participate and if you give us personal information, we will use the information to better service you as we continually build our program benefits.
Product/Service Purchases
Any personal information you provide while purchasing products or services directly from our websites will only be used to fulfill the order and provide customer service concerning the order.
Disclosure of Personal Information
TCA Group of Companies Inc. may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TCA Group of Companies Inc. web sites; (b) protect and defend the rights or property of TCA Group of Companies Inc., the sites or the users of TCA Group of Companies Inc.; or, (c) act under exigent circumstances to protect the personal safety of users of Bonbon, the site or the public. TCA Group of Companies Inc. will provide certain information to Transat to facilitate processing of tax receipts.
Personally identifiable information collected by TCA Group of Companies Inc. may be stored and processed in the United States or any other country in which TCA Group of Companies Inc. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.
We use your IP address to help diagnose problems with our server, to administer our website, and in case we have to investigate illegal or fraudulent use of our server.
Sharing Personal Information with Other Companies
We may share your personal information with the TCA Group of Companies Inc. partner who issued your Bonbon card, whose name appears on your card, for the purpose of offering you opportunities to earn Dollars and other special offers. If you wish to receive these offers, you may visit the "Account" section of the site, click on "Profile," and set up your email preferences.
Except as otherwise described in this statement, TCA Group of Companies Inc. will share your personal information with other companies only with your consent.
Control of Personal Information
As part of your participation in the Bonbon program, TCA Group of Companies Inc. allows you to elect to receive certain information and emails from TCA Group of Companies Inc. and its service partners. There are two types of information sent to Bonbon customers: 1) account-specific information and 2) promotional and customer feedback information.
Account-specific communications include information that is essential for you to utilize the TCA Group of Companies Inc. service properly. This includes the initial welcome mail describing features and operation of the Bonbon site. It also includes any communications describing any changes or updates to your Bonbon account. Because account-specific communications are essential to providing you with the most current information on TCA Group of Companies Inc. services, these types of communications are sent to all Bonbon customers when appropriate. You will not be able to unsubscribe from such mailings.
Promotional and customer feedback information includes special promotional offers, sweepstakes, contests, and/or customer surveys. You have the ability to opt-in to this type of information by setting your email preferences within your Account Profile section of the website. You have the ability to change your email preferences at any time (see below for further detail on how to do this).
Changes to Your Personal Information
You can make changes to your personal information through the "Profile" page in the "Account" section of the site. To do this:
If you are not currently receiving Bonbon information and would like to, you can do so by opting-in within the Account Profile section. Simply check the box stating you want to receive emails from us.
If you choose to stop receiving information from Bonbon, you can unsubscribe by:
If you have difficulty modifying any of your information, please click here to send an email to bonboninfo@truuniverse.com to receive further assistance.
Security of your Personal Information
To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have established and maintained appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online. Personnel who have access to our database are trained to maintain and secure all information.
TCA Group of Companies Inc. secures your personal information from unauthorized access, use or disclosure. TCA Group of Companies Inc. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as SIN, address and phone number) is transmitted over the Internet, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Please notice the GeoTrust trust mark present on every page of our site. SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the GeoTrust trust mark providing third-party web site identity validation. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.
Use of Cookies
The Bonbon web site does require you to enable temporary cookies (sometimes called "session cookies") to utilize our site. This simply enables us to identify you after you have logged in so that you can manage your Bonbon account, earn and spend dollars.
A temporary cookie is a text file that is placed on your hard disk by a web page server during the duration of your visit to our site. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline permanent and/or temporary cookies if you prefer. If you choose to decline temporary cookies ("session cookies"), you will not be able to use the Bonbon web site to manage your account or to earn and spend dollars.
Use of Privacy Statements by TCA Group of Companies Inc. Partners and Affiliates
You should carefully examine the privacy statements of sites linking to or from TCA Group of Companies Inc. web sites. Personal information that you choose to provide to other websites will be subject to the privacy policies of that specific web site.
Use of Third Party Ad Networks
The advertisements you see on the TCA Group of Companies Inc. websites are displayed by TCA Group of Companies Inc. We do not use third party ad networks. Many of the links from the TCA Group of Companies Inc. site to our affiliated online merchants pass through third party sites known as affiliate program enablers or aggregators. The primary enablers for our affiliate merchants are LinkShare, Commission Junction and Performics.
Use of Web Beacons
TCA Group of Companies Inc. pages may contain electronic images known as web beacons, sometimes called single-pixel gifs, that allow our affiliated online merchants to count users who have visited those pages. Web beacons are not used to access your personally identifiable information on the TCA Group of Companies Inc. websites and services; they are a technique used by our merchant partners to compile aggregated statistics about TCA Group of Companies Inc. web site usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides.
Disclosure/Receipt of Personal Information:
You authorize TCA Group of Companies Inc. to only disclose to third parties information you have provided, or information that TCA Group of Companies Inc. has obtained about your Bonbon account or shopping behavior: (i) to agents and licensors of TCA Group of Companies Inc. or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court orders or requests; (iii) in providing aggregated and non-personalized marketing services for an advertising or merchant partner, or (iv) where it is necessary for redemption or transfer of your cash rewards. Further, you authorize TCA Group of Companies Inc. to receive any account information from any Affiliate Merchant including, but not limited to information regarding purchase made, products ordered, order number, the time and date the purchase occurred, the email address entered for the purchase. You agree to hold the Affiliated Merchant harmless for any information disclosed to TCA Group of Companies Inc. By participating in our program, you allow TCA Group of Companies Inc. to collect and use non-personalized marketing information regarding visits related to, and purchases made from internet commerce sites.
Changes to this Statement
TCA Group of Companies Inc. will occasionally update this Privacy Statement to reflect company and customer feedback. When TCA Group of Companies Inc. posts changes to this Statement, we will also revise the "last updated" date at the top of the Privacy Statement. If there are material changes to this Statement, TCA Group of Companies Inc. will notify you by placing prominent notice on the web site. TCA Group of Companies Inc. encourages you to periodically review this Statement to be informed of how we are protecting your information.
Contact Information
If you have any questions regarding this Privacy Statement, please click here to send email to privacy@truuniverse.com.
Or send mail to:
TCA Group of Companies Inc. 2680 Skymark Ave. Suite 700 Mississauga, ON L4W 5L6
Or phone:
1-800-624-6171 toll-free